Frequently Asked Questions

Compatibility can depend on your RV or trailer model, model year, production configuration, dimensions, and previously installed equipment. Compare the specifications and measurements on the product page with your existing part before ordering.

If you are unsure, contact us with your model, model year, original part number, measurements, and clear photos.

Yes. Send clear photos showing the complete part, mounting points, connectors, labels, and any visible part numbers. Please also include your trailer model, model year, and relevant measurements.

Email the information to support@rvpartsgiant.com .

We sell a combination of genuine OEM products and compatible replacement parts. Each product page identifies the applicable brand, specifications, and compatibility information for that specific product.

Contact us before ordering if you need confirmation that a product is genuine OEM or suitable as a replacement.

Our catalog includes replacement parts for Black Series HQ12, HQ15, HQ17, HQ19, HQ19T, HQ21, HQ21B, and HQ22T campers. Compatibility may differ by model year, production configuration, dimensions, and previously installed equipment.

A part appearing in a model collection does not necessarily mean it fits every production year. Always review the product-specific fitment details before ordering.

Eligible orders are generally processed and shipped from our facility in Upland, California. Certain products may be shipped separately or fulfilled through an authorized supplier.

Free standard shipping is available on eligible orders within the contiguous United States. Oversized, freight, special-order, hazardous, remote-area, limited-access, and selected products may be excluded.

Any applicable shipping charge will be displayed at checkout before you submit your order.

View the complete Shipping Policy

In-stock products are generally processed within 1–2 business days. Estimated delivery is generally about 4–12 business days after the order is placed, depending on the product, destination, carrier, and delivery method.

These timeframes are estimates and are not guaranteed delivery dates unless we expressly provide a written guarantee.

When tracking information becomes available, it will be sent to the email address used to place the order. Some multi-item orders may arrive in separate shipments and have more than one tracking number.

Contact us with your order number if you have not received an expected shipping update.

Shipping availability depends on the product, destination, carrier restrictions, and checkout options. Alaska, Hawaii, U.S. territories, and international destinations are not included in the contiguous United States free-shipping offer.

Available delivery methods and charges will be shown at checkout when service is available.

Large appliances, generators, rooftop units, body panels, palletized products, and other heavy items may ship by freight. Residential delivery, liftgate service, delivery appointments, remote-area service, or limited-access delivery may involve additional charges.

Inspect freight shipments before signing. Note visible damage on the delivery receipt, take clear photos, and retain all packaging.

Contact us as soon as possible if you need to change or cancel an order. We cannot guarantee cancellation after an order has entered processing, been transferred to a supplier, been customized, or shipped.

If an order can no longer be canceled, it may still qualify for return under our published return policy.

Eligible products may be returned within 30 calendar days after delivery. Items generally must be unused, uninstalled, unmodified, in their original condition, and returned with all original components, manuals, accessories, packaging, and proof of purchase.

Contact us for return authorization and instructions before sending an item back.

View the complete Return and Refund Policy

For eligible returns from addresses within the contiguous United States, RV Parts Giant provides a prepaid return shipping label at no cost to the customer.

Different arrangements may apply to Alaska, Hawaii, U.S. territories, and international returns. Original freight, expedited, liftgate, inside-delivery, and similar delivery charges are generally non-refundable unless the return resulted from our error or the product arrived damaged or defective.

Products that have been installed, used, altered, modified, or damaged after delivery are generally not eligible for return. Inspect the product and confirm compatibility before installation.

Different rules may apply when an item arrives damaged, defective, incomplete, or incorrect.

We do not charge a restocking fee for an eligible return that complies with our return policy. A return may be refused or receive a reduced refund if the item does not meet the stated return-condition requirements.

We do not process direct exchanges. To obtain a different product, size, model, or variation, return the original eligible item and place a separate order for the replacement product.

Contact us as soon as possible. For visible shipping damage, we recommend reporting the issue within 72 hours so that we can promptly begin a carrier investigation.

Please include:

• Your order number
• Clear photos of the item
• Photos of the outer packaging
• A photo of the shipping label
• Photos showing the damage or incorrect part
• The freight delivery receipt, when applicable

Do not discard the product or packaging until we confirm that they are no longer required.

After we receive and inspect an eligible return, an approved refund will be issued to the original payment method within 10 business days. Your bank or payment provider may require additional time to post the refund.

If more than 15 business days have passed since we confirmed that your refund was approved, contact our support team.

Warranty coverage varies by product and manufacturer. Many products include a written manufacturer warranty. Contact us with your order number, product information, photos, and a description of the issue, and we will help determine the appropriate next step.