Warranty — What's Covered and How to Claim

Two layers of protection

  1. Our 30-day return window. Any unused, uninstalled part can come back within 30 days of delivery for a full refund — prepaid return label in the contiguous U.S. Details on the Returns & Warranty page.
  2. The manufacturer's warranty. Starts on delivery and runs for the term the manufacturer publishes. We handle the claim with the manufacturer for you — you deal with one email address, not a call centre overseas.

Manufacturer warranties

Most of what we sell is covered by the manufacturer's own warranty, which starts on delivery and runs for the term that manufacturer publishes. Victron Energy, Dometic and Cruisemaster all back their products this way, and so do the smaller brands we carry.

Terms differ by brand and by product line, and manufacturers revise them, so we do not reprint them here where they would go stale and mislead you. Ask us before you buy and we will send you the manufacturer's current warranty statement for that exact part — email support@rvpartsgiant.com or call (833) 822-6737 and we will have it to you the same business day.

What we can promise is the part we play: if a product you bought from us fails inside its warranty, you deal with one email address, not a call centre in another country. We confirm coverage, open the claim with the manufacturer, and chase it.

Our own guarantee, whatever the manufacturer says

  • 30 days to change your mind. Any unused, uninstalled part in its original packaging can come back within 30 days of delivery for a refund or exchange. Return shipping is free — we send a prepaid label — and sale items are included. Gift cards, hazardous materials and custom or special-order items are the exceptions.
  • Seven days if something arrives wrong. Damaged in transit, or the wrong part in the box: tell us within seven days of delivery and we fix it at no cost to you. Keep the packaging and send photos. On freight deliveries, note any visible damage on the delivery receipt before you sign.
  • Work we did, we stand behind. If something we installed or serviced is not right, call us and we will put it right.

How to claim

  1. Email support@rvpartsgiant.com with your order number, the part, and photos or a short video of the fault. Phone: (833) 822-6737.
  2. We confirm coverage and, where the manufacturer needs it, open the claim on your behalf.
  3. Replacement or repair ships from Upland, CA. If the part must come back first, we send the label.

What warranties don't cover

Installation damage, wrong-part orders (use the "Fits" line and ask us first), wear items past their service life, water or corrosion damage from an uncovered rig, and modifications. If you're not sure whether something is a warranty fault or wear, send the photo anyway — we'll tell you straight.

Compare before you buy

Questions about coverage? Email support@rvpartsgiant.com