SHIPPING POLICY
Last updated: July 27, 2026
RV Parts Giant is a brand owned and operated by Blackseries RV Inc. (“Blackseries RV,” “RV Parts Giant,” “we,” “us,” or “our”).
This Shipping Policy explains how we process, ship, and deliver orders placed through www.rvpartsgiant.com. Please review this policy before placing an order.
Shipping availability, charges, and estimated delivery times may vary by product, order size, destination, and selected shipping method. The shipping options and charges displayed at checkout will apply to your order unless a different arrangement is confirmed by us in writing.
1. ORDER PROCESSING
Orders are generally processed Monday through Friday, excluding U.S. federal holidays.
Our standard order-processing time is 1–2 business days for in-stock products. Processing time is the time required to prepare an order for shipment and does not include carrier transit time.
Orders submitted after 12:00 PM Pacific Time may begin processing on the next business day.
Processing may take longer during holidays, severe weather, promotional periods, inventory counts, unusually high order volume, or when an order requires additional verification.
Some products may have a different processing or lead time. When available, a product-specific processing estimate will be displayed on the product page, in the cart, at checkout, or in an order communication.
An order is not considered shipped until it has been transferred to the carrier and a shipping confirmation has been issued.
2. ORDER CONFIRMATION AND TRACKING
After an order is placed, we will send an order confirmation to the email address provided at checkout.
When tracking information is available, we will send a shipping confirmation containing the carrier and tracking number. Tracking information may take up to 24–48 hours after shipment to begin showing movement in the carrier’s system.
Large freight shipments may be tracked through a freight carrier or scheduled directly by telephone.
3. SHIPPING DESTINATIONS
We primarily ship to addresses within the United States.
Available shipping destinations may depend on the product, carrier restrictions, package dimensions, hazardous-material classifications, manufacturer restrictions, and applicable law.
We may be unable to ship certain products to Alaska, Hawaii, U.S. territories, P.O. boxes, APO/FPO addresses, or international destinations. Any available restrictions should be displayed during checkout or communicated before shipment.
Submitting an order does not guarantee that every item can be delivered to the address provided. If we cannot ship an item to your destination, we will contact you and provide an appropriate option, which may include removing the affected item, selecting an alternative delivery method, or canceling and refunding the affected item.
4. SHIPPING METHODS
Depending on the product and delivery address, we may use:
• UPS;
• FedEx;
• USPS;
• Regional parcel carriers;
• Less-than-truckload or other freight carriers; or
• Another qualified shipping or logistics provider.
We select the shipping method based on product dimensions, weight, handling requirements, inventory location, destination, carrier availability, and the shipping option selected at checkout.
We may divide an order into multiple shipments. When this occurs, you may receive more than one package and more than one tracking number. Unless disclosed at checkout, you will not be charged additional shipping solely because we divide an order into multiple shipments.
5. SHIPPING CHARGES AND FREE-SHIPPING OFFERS
Shipping charges are calculated at checkout based on factors that may include:
• Product weight and dimensions;
• Delivery destination;
• Selected delivery speed;
• Residential or commercial delivery;
• Freight, liftgate, inside-delivery, or appointment requirements; and
• Carrier surcharges or special handling requirements.
A free-shipping offer applies only when it is expressly displayed on the applicable product page, cart, checkout page, or promotion terms.
Unless expressly stated otherwise, free-shipping offers:
• Apply only to eligible orders shipped within the contiguous United States;
• Apply only to standard shipping;
• Do not apply to expedited shipping;
• May exclude oversized, freight, palletized, hazardous, special-order, or remote-area deliveries; and
• May not be combined with another shipping promotion.
Any shipping charge shown and accepted at checkout will be included in your order total.
Original shipping charges and expedited shipping charges are refundable only as stated in our Return and Refund Policy or where required by law.
6. ESTIMATED DELIVERY TIMES
Estimated transit times after shipment are generally:
• Standard Ground: 3–7 business days;
• Expedited Shipping: approximately 2–3 business days; and
• Freight Delivery: approximately 5–10 business days, depending on location, carrier scheduling, and service requirements.
These are estimates, not guaranteed delivery dates, unless we expressly state in writing that a particular delivery date is guaranteed.
Processing time and transit time are separate. For example, an in-stock product with 1–2 business days of processing and 3–7 business days of ground transit may arrive approximately 4–9 business days after the order is placed.
Delivery may be delayed by weather, carrier operations, supply interruptions, customs processing, remote-area service, incorrect address information, freight appointment availability, holidays, or events outside our reasonable control.
7. EXPEDITED SHIPPING
Selecting expedited shipping affects carrier transit time only. It does not necessarily shorten order-processing time unless we expressly state otherwise.
Expedited shipping may not be available for oversized, freight, hazardous, backordered, special-order, or restricted products.
An expedited delivery estimate begins when the carrier accepts the shipment, not when the order is submitted.
8. FREIGHT AND OVERSIZED SHIPMENTS
Large appliances, generators, rooftop units, body panels, bulk orders, palletized products, and other oversized or heavy items may ship by freight.
For freight deliveries:
• You must provide a valid delivery address and telephone number;
• The carrier may contact you to schedule a delivery appointment;
• An adult may need to be present to receive the shipment;
• Curbside delivery may be the standard service unless another service is purchased or expressly included;
• Liftgate, residential, limited-access, inside-delivery, redelivery, storage, or address-correction fees may apply when disclosed before delivery or caused by incorrect information or an unavailable recipient; and
• You should inspect the shipment and packaging before signing the delivery receipt.
If visible damage, shortage, or packaging damage is present, note it clearly on the carrier’s delivery receipt before signing. Take photographs of the pallet, packaging, shipping labels, product, and visible damage.
If the product appears severely damaged, you may refuse delivery after documenting the condition and contacting us when reasonably possible.
Failure to note visible freight damage may make a carrier investigation more difficult, but it does not automatically eliminate any right or remedy that cannot lawfully be waived.
9. DAMAGED, DEFECTIVE, OR INCORRECT SHIPMENTS
Inspect your order promptly after delivery.
Contact us as soon as possible if:
• The package or product arrived damaged;
• The product is defective;
• Components are missing; or
• You received a product different from the product ordered.
For shipping-damage or incorrect-item reports, please provide:
• Your order number;
• A description of the issue;
• Photographs of the outer packaging;
• Photographs of the shipping label;
• Photographs of the product and damage; and
• A copy or photograph of the freight delivery receipt, if applicable.
We request that visible shipping damage be reported within 72 hours after delivery so that we can begin a carrier investigation promptly. Reporting within 72 hours is not intended to reduce any non-waivable warranty or consumer right.
After reviewing the claim, we may arrange replacement parts, a replacement product, repair, carrier inspection, return authorization, or a refund, depending on the circumstances and applicable policy.
Do not discard the product or its packaging until we confirm that it is no longer needed for inspection or return.
10. LOST, MISSING, OR MISDELIVERED PACKAGES
If tracking shows no movement for an unusual period, shows delivery but you cannot locate the package, or indicates that the shipment may be lost, contact us at support@rvpartsgiant.com.
Before contacting us about a shipment marked delivered, please:
• Confirm the shipping address on your order;
• Check entrances, side doors, garages, mailrooms, parcel lockers, and other safe locations;
• Ask household members, neighbors, building staff, or receiving personnel whether they accepted it; and
• Allow up to one additional business day because some carriers mark packages delivered shortly before final delivery.
We may open a carrier investigation and request documentation or a signed statement. Carrier investigations may take several business days.
A replacement or refund will be provided when appropriate under the circumstances, our applicable policies, carrier findings, and applicable law.
11. DELIVERY, TITLE, AND RISK OF LOSS
Ownership and risk of loss generally transfer to you when the order is delivered to the shipping address provided at checkout, except where applicable law provides otherwise.
A carrier scan stating that an order was delivered may be considered evidence of delivery, but we will review timely reports of loss, theft, damage, or misdelivery in good faith.
We are not responsible for theft occurring after confirmed delivery when the order was correctly delivered to the address provided, except where applicable law requires otherwise. Signature confirmation may be required for certain orders.
12. SHIPPING ADDRESS ACCURACY AND CHANGES
You are responsible for providing a complete and accurate shipping address, telephone number, and email address.
Contact us immediately if an address needs to be corrected. We cannot guarantee that an address can be changed after processing or shipment has begun.
If a shipment is returned, delayed, redirected, or subject to additional carrier charges because of:
• An incorrect or incomplete address;
• A refused delivery;
• Repeated unsuccessful delivery attempts;
• Failure to schedule or accept a freight delivery; or
• Failure to collect a package from a carrier location,
we may deduct actual, reasonable return, storage, redelivery, address-correction, or reshipping charges from a refund, or require payment of those charges before reshipment, to the extent permitted by law and disclosed to you.
We will not charge the customer for a delivery problem caused by an error by RV Parts Giant.
13. BACKORDERS AND PREORDERS
A product described as backordered or preorder is not currently ready for immediate shipment.
When a product is backordered after an order is placed, we will notify you and, when reasonably available, provide an estimated shipping or lead time.
Unless the product is a non-cancelable custom or special-order item that was clearly disclosed as such before purchase, you may request cancellation of an unshipped backordered item for a refund.
Estimated backorder and preorder dates may change because they depend on suppliers, manufacturers, production, transportation, and other factors outside our direct control.
We will not represent a backordered or preorder product as currently in stock.
14. SPECIAL-ORDER AND CUSTOM PRODUCTS
Special-order, made-to-order, personalized, or custom-configured products may require additional processing and production time.
The product page, quote, or order communication should disclose the expected lead time and any special cancellation or return restrictions before purchase.
Once production, customization, or supplier ordering has begun, cancellation may not be available if that limitation was clearly disclosed before the order was placed and is permitted by applicable law.
15. INTERNATIONAL SHIPPING
International shipping may be available for selected products and destinations.
International customers are responsible for reviewing product compatibility, voltage, certification, import, and local-use requirements before ordering.
Unless expressly included at checkout:
• Import duties, taxes, brokerage fees, and customs charges are the customer’s responsibility;
• Delivery estimates do not include customs-clearance time;
• Customs authorities may request additional information from the recipient; and
• The recipient is responsible for complying with applicable import laws.
We are not responsible for customs delays or charges imposed by a government, customs authority, or brokerage provider.
If an international shipment is refused, abandoned, or returned because duties or customs requirements were not completed, actual outbound shipping, return shipping, brokerage, duties, and related charges may be deducted from the refund to the extent permitted by law.
Certain products cannot be shipped internationally because of manufacturer, carrier, legal, hazardous-material, or size restrictions.
Please contact support@rvpartsgiant.com before placing a large or freight international order.
16. LOCAL PICKUP
Local pickup may be available for eligible orders by appointment or after pickup confirmation.
Do not travel to the pickup location until you receive written confirmation that the order is ready.
For pickup orders:
• The customer or authorized pickup person may be required to present valid photo identification;
• The name on the identification should match the order or approved pickup authorization;
• The order should be collected within 7 business days after the ready-for-pickup notice, unless another arrangement is confirmed; and
• Unclaimed orders may be canceled, returned to inventory, or subject to reasonable storage or handling charges only when disclosed and permitted by law.
Local pickup availability shown on the website is not guaranteed until confirmed by us.
17. ORDER CANCELLATIONS
Contact support@rvpartsgiant.com as soon as possible to request cancellation.
We cannot guarantee cancellation after an order has entered processing, has been transferred to a supplier, has been customized, or has shipped.
If an order cannot be canceled, it may be eligible for return under our Return and Refund Policy.
18. POLICY CONSISTENCY
The shipping terms displayed on a product page, in the cart, at checkout, in a written quote, or in an order confirmation may contain product-specific details.
If a product-specific shipping disclosure conflicts with this general Shipping Policy, the more specific disclosure presented before purchase will control for that product, provided it is lawful and not misleading.
Our Merchant Center shipping settings, website disclosures, checkout charges, and customer-support practices should reflect the same shipping rules described in this policy.
19. CHANGES TO THIS SHIPPING POLICY
We may update this Shipping Policy to reflect changes in carriers, shipping methods, business practices, products, or legal requirements.
The updated version will be posted on this page with a revised “Last updated” date. Changes generally apply to orders placed after the updated policy is posted unless applicable law requires otherwise.
20. CONTACT INFORMATION
For questions about shipping, tracking, freight delivery, damaged packages, or lost shipments, contact:
Blackseries RV Inc.
Owner and operator of the RV Parts Giant brand
2072 W 11th St
Upland, CA 91786
United States
Customer-support email: support@rvpartsgiant.com
Telephone: +1 (833) 822-6737
Business hours: Monday–Friday, 9:00 AM–5:00 PM Pacific Time
Website: www.rvpartsgiant.com