Shipping policy
Shipping Policy
Last updated: August 24, 2026
This Shipping Policy applies to orders placed with RV Parts Giant ("RV Parts Giant," "we," "us," or "our") through www.rvpartsgiant.com. Please review this policy before placing an order.
Except as stated below, physical-product orders delivered to addresses within the contiguous United States qualify for free standard shipping, with no minimum order amount. The free standard shipping offer does not apply to Black Series generic replacement parts or to products or orders that are oversized, require freight shipping, are special-order, contain hazardous materials, or are delivered to remote or limited-access areas. Shipping charges for excluded products or orders are calculated based on factors such as weight, dimensions, handling requirements, freight requirements, and destination. Any applicable shipping charge will be shown at checkout before the customer submits the order.
Orders shipped to Alaska, Hawaii, U.S. territories, or international destinations are not included in the contiguous United States free-shipping offer. Optional expedited shipping, liftgate service, inside delivery, scheduled delivery, and other special services may have separate charges that will be disclosed before purchase.
1. Order Processing
Orders are generally processed Monday through Friday, excluding U.S. federal holidays.
Our standard processing time is 1–2 business days for in-stock products. Processing time is the time needed to prepare an order for shipment and does not include carrier transit time.
Orders submitted after 12:00 PM Pacific Time may begin processing on the next business day.
Processing may take longer during holidays, severe weather, promotional periods, inventory counts, unusually high order volume, or when an order requires additional verification.
Some products may have a different processing or lead time. When applicable, the product-specific estimate will be displayed on the product page, in the cart, at checkout, or in an order communication.
An order is not considered shipped until it has been transferred to the carrier and a shipping confirmation has been issued.
2. Order Confirmation and Tracking
After an order is placed, we will send an order confirmation to the email address provided at checkout.
When tracking information is available, we will send a shipping confirmation containing the carrier and tracking number. Tracking information may take 24–48 hours after shipment to begin showing movement in the carrier's system.
Large freight shipments may be tracked through a freight carrier or scheduled directly by telephone.
3. Shipping Destinations
We primarily ship to addresses within the United States.
The contiguous United States free-shipping offer does not apply to Alaska, Hawaii, U.S. territories, international destinations, or other locations that cannot be served by the available carrier network.
Shipping availability may depend on the product, delivery destination, carrier restrictions, package dimensions, hazardous-material classifications, manufacturer restrictions, and applicable law.
We may be unable to ship certain products to Alaska, Hawaii, U.S. territories, P.O. boxes, APO/FPO addresses, or international destinations. Applicable restrictions and charges will be displayed at checkout before the customer submits the order.
If we discover that an item cannot be shipped to the address provided, we will contact the customer and offer an appropriate option, which may include removing the affected item, selecting an available delivery method, or canceling and refunding the affected item.
4. Shipping Methods
Depending on the product and delivery address, we may use:
UPS;
FedEx;
USPS;
Regional parcel carriers;
Less-than-truckload or other freight carriers; or
Another qualified shipping or logistics provider.
We select the shipping method based on product dimensions, weight, handling requirements, inventory location, destination, carrier availability, and the shipping option selected at checkout.
We may divide an order into multiple shipments. When this occurs, the customer may receive more than one package and tracking number. Unless disclosed at checkout, the customer will not be charged additional shipping solely because we divide an order into multiple shipments.
5. Shipping Charges and Free-Shipping Offer
Except for Black Series generic replacement parts and products or orders that are oversized, require freight shipping, are special-order, contain hazardous materials, or are delivered to remote or limited-access areas, physical-product orders delivered to addresses within the contiguous United States qualify for free standard shipping. There is no minimum order amount.
Black Series Generic Replacement Parts
Black Series generic replacement parts are excluded from the free standard shipping offer. Products subject to this exception will be identified on the applicable product page. Shipping for these items is calculated at checkout based on item weight and delivery destination. The applicable shipping charge will be displayed before the customer submits the order.
For an order containing both free-shipping items and Black Series generic replacement parts, a shipping charge may apply to the excluded Black Series generic replacement parts. The other qualifying physical products in the order will remain eligible for free standard shipping unless another exclusion described in this policy applies.
Other Excluded Products and Destinations
Products or orders that are oversized, require freight shipping, are special-order, contain hazardous materials, or are delivered to remote or limited-access areas are excluded from the free standard shipping offer. Products subject to these exclusions will be identified on the applicable product page when reasonably practicable. Shipping charges are calculated based on factors such as item weight, dimensions, freight class, handling requirements, carrier restrictions, and delivery destination. Any applicable shipping charge will be displayed at checkout before the customer submits the order.
Standard and Optional Services
Free standard shipping applies only to eligible orders using the standard parcel-shipping method selected or assigned by RV Parts Giant. Freight shipping, oversized-product delivery, and delivery to remote or limited-access areas are not included in the free standard shipping offer unless expressly stated on the applicable product page or at checkout.
Optional expedited shipping, liftgate service, inside delivery, scheduled delivery appointments, address corrections, storage, redelivery, or other customer-requested services may have separate charges. Any applicable charge will be disclosed before the order is submitted.
Alaska, Hawaii, U.S. territories, international destinations, and destinations that cannot be served by the available carrier network are not included in the contiguous United States free-shipping offer.
6. Estimated Delivery Times
Estimated carrier transit time after shipment is generally 3–10 business days for standard parcel and freight delivery, depending on the product, destination, carrier, and delivery method.
Orders for in-stock products are generally processed within 1–2 business days. The general estimated delivery time for an in-stock physical product is therefore approximately 4–12 business days after the order is placed.
These timeframes are estimates and are not guaranteed delivery dates unless we expressly provide a written delivery guarantee.
Delivery may be delayed by weather, carrier operations, supply interruptions, customs processing, remote-area service, incorrect address information, freight appointment availability, holidays, or events outside our reasonable control.
7. Expedited Shipping
Selecting expedited shipping affects carrier transit time only. It does not necessarily shorten order-processing time unless we expressly state otherwise.
Expedited shipping may not be available for oversized, freight, hazardous, backordered, special-order, or restricted products.
An expedited delivery estimate begins when the carrier accepts the shipment, not when the order is submitted.
8. Freight and Oversized Shipments
Large appliances, generators, rooftop units, body panels, bulk orders, palletized products, and other oversized or heavy items may ship by freight.
Oversized products and products requiring freight shipping are excluded from the free standard shipping offer. Applicable freight, curbside-delivery, residential-delivery, remote-area, limited-access, liftgate, inside-delivery, scheduled-delivery, redelivery, storage, and address-correction charges will be displayed at checkout before the customer submits the order.
For freight deliveries:
The customer must provide a valid delivery address and telephone number;
The carrier may contact the customer to schedule a delivery appointment;
An adult may need to be present to receive the shipment;
Curbside delivery may be the standard service unless another service is purchased or expressly included;
Optional liftgate, inside-delivery, scheduled-delivery, redelivery, storage, limited-access, or address-correction services may have separate charges disclosed before purchase or incurred because of incorrect information or an unavailable recipient; and
The customer should inspect the shipment and packaging before signing the delivery receipt.
If visible damage, shortage, or packaging damage is present, note it clearly on the carrier's delivery receipt before signing and take photographs of the pallet, packaging, shipping labels, product, and visible damage.
If the product appears severely damaged, the customer may refuse delivery after documenting the condition and contacting us when reasonably possible.
Failure to note visible freight damage may make a carrier investigation more difficult, but it does not automatically eliminate any right or remedy that cannot lawfully be waived.
9. Damaged, Defective, Incomplete, or Incorrect Shipments
Please inspect the order promptly after delivery.
Contact us as soon as possible if:
The package or product arrived damaged;
The product is defective;
Components are missing; or
The customer received a product different from the product ordered.
Please provide the order number, a description of the issue, photographs of the outer packaging and shipping label, photographs of the product and damage, and a copy or photograph of the freight delivery receipt when applicable.
We request that visible shipping damage be reported within 72 hours after delivery so that we can begin a carrier investigation promptly. This requested reporting period does not reduce any non-waivable warranty or consumer right.
After reviewing the claim, we may arrange replacement parts, a replacement product, repair, carrier inspection, return authorization, or a refund, depending on the circumstances and applicable policy.
Do not discard the product or its packaging until we confirm that it is no longer needed for inspection or return.
10. Lost, Missing, or Misdelivered Packages
If tracking shows no movement for an unusual period, shows delivery but the package cannot be located, or indicates that the shipment may be lost, contact us at support@rvpartsgiant.com.
Before contacting us about a shipment marked delivered, please:
Confirm the shipping address on the order;
Check entrances, side doors, garages, mailrooms, parcel lockers, and other safe locations;
Ask household members, neighbors, building staff, or receiving personnel whether they accepted it; and
Allow up to one additional business day because some carriers mark packages delivered shortly before final delivery.
We may open a carrier investigation and request documentation or a signed statement. Carrier investigations may take several business days.
A replacement or refund will be provided when appropriate under the circumstances, our applicable policies, carrier findings, and applicable law.
11. Delivery, Title, and Risk of Loss
Ownership and risk of loss generally transfer to the customer when the order is delivered to the shipping address provided at checkout, except where applicable law provides otherwise.
A carrier scan stating that an order was delivered may be considered evidence of delivery, but we will review timely reports of loss, theft, damage, or misdelivery in good faith.
We are not responsible for theft occurring after confirmed delivery when the order was correctly delivered to the address provided, except where applicable law requires otherwise. Signature confirmation may be required for certain orders.
12. Shipping Address Accuracy and Changes
The customer is responsible for providing a complete and accurate shipping address, telephone number, and email address.
Contact us immediately if an address needs to be corrected. We cannot guarantee that an address can be changed after processing or shipment has begun.
If a shipment is returned, delayed, redirected, or subject to additional carrier charges because of an incorrect or incomplete address, refused delivery, repeated unsuccessful delivery attempts, failure to schedule or accept a freight delivery, or failure to collect a package from a carrier location, we may deduct actual and reasonable return, storage, redelivery, address-correction, or reshipping charges from a refund, or require payment of those charges before reshipment, to the extent permitted by law and disclosed to the customer.
We will not charge the customer for a delivery problem caused by an error by RV Parts Giant.
13. Backorders and Preorders
A product described as backordered or preorder is not currently ready for immediate shipment.
When a product becomes backordered after an order is placed, we will notify the customer and, when reasonably available, provide an estimated shipping or lead time.
Unless the product is a non-cancelable custom or special-order item that was clearly disclosed as such before purchase, the customer may request cancellation of an unshipped backordered item for a refund.
Estimated backorder and preorder dates may change because they depend on suppliers, manufacturers, production, transportation, and other factors outside our direct control.
We will not represent a backordered or preorder product as currently in stock.
14. Special-Order and Custom Products
Special-order, made-to-order, personalized, or custom-configured products may require additional processing and production time and may be excluded from the free standard shipping offer.
The product page or checkout will disclose the expected lead time, any applicable shipping charge, and any special cancellation or return restrictions before the customer submits the order when applicable.
Once production, customization, or supplier ordering has begun, cancellation may not be available if that limitation was clearly disclosed before the order was placed and is permitted by applicable law.
15. International Shipping
International shipping may be available for selected products and destinations.
International customers are responsible for reviewing product compatibility, voltage, certification, import, and local-use requirements before ordering.
Unless expressly included at checkout:
Import duties, taxes, brokerage fees, and customs charges are the customer's responsibility;
Delivery estimates do not include customs-clearance time;
Customs authorities may request additional information from the recipient; and
The recipient is responsible for complying with applicable import laws.
We are not responsible for customs delays or charges imposed by a government, customs authority, or brokerage provider.
If an international shipment is refused, abandoned, or returned because duties or customs requirements were not completed, actual outbound shipping, return shipping, brokerage, duties, and related charges may be deducted from the refund to the extent permitted by law.
Certain products cannot be shipped internationally because of manufacturer, carrier, legal, hazardous-material, or size restrictions.
Please contact support@rvpartsgiant.com before placing a large or freight international order.
16. Local Pickup
Local pickup may be available for eligible orders by appointment or after pickup confirmation.
Do not travel to the pickup location until written confirmation states that the order is ready.
The customer or authorized pickup person may be required to present valid photo identification. The name on the identification should match the order or approved pickup authorization. Unless another arrangement is confirmed, the order should be collected within seven business days after the ready-for-pickup notice.
Unclaimed orders may be canceled, returned to inventory, or subject to reasonable storage or handling charges only when disclosed and permitted by law.
Local pickup availability shown on the website is not guaranteed until confirmed by us.
17. Order Cancellations
Contact support@rvpartsgiant.com as soon as possible to request cancellation.
We cannot guarantee cancellation after an order has entered processing, has been transferred to a supplier, has been customized, or has shipped.
If an order cannot be canceled, it may be eligible for return under our Return and Refund Policy.
18. Policy Consistency
Product-specific shipping terms may be displayed on the applicable product page, in the cart, or at checkout. These terms will identify any product-specific restriction or charge before the customer submits the order.
Our product pages, cart, checkout, order confirmations, customer-support practices, and this Shipping Policy are intended to reflect the same shipping rules. If a customer sees information that appears inconsistent, please contact us before submitting the order so that we can clarify the applicable terms.
19. Changes to This Shipping Policy
We may update this Shipping Policy to reflect changes in carriers, shipping methods, business practices, products, or legal requirements.
The updated version will be posted on this page with a revised "Last updated" date. Changes generally apply to orders placed after the updated policy is posted unless applicable law requires otherwise.
20. Contact Information
For questions about shipping, tracking, freight delivery, damaged packages, or lost shipments, contact:
RV Parts Giant
2072 W 11th St
Upland, CA 91786
United States
Email: support@rvpartsgiant.com
Phone: +1 (833) 822-6737
Business hours: Monday–Friday, 9:00 AM–5:00 PM Pacific Time
Website: www.rvpartsgiant.com