RETURNS & REFUNDS POLICY
Last updated: July 27, 2026
RV Parts Giant is a brand owned and operated by Blackseries RV Inc. (“Blackseries RV,” “RV Parts Giant,” “we,” “us,” or “our”).
We offer a 30-day return policy. You have 30 calendar days from the date your order is delivered to request an eligible return.
1. RETURN ELIGIBILITY
To be eligible for a return, the item must:
• Be unused, uninstalled, unmodified, and in the same condition in which it was received;
• Include all original components, manuals, accessories, and packaging; and
• Include the receipt, order confirmation, or other proof of purchase.
Items that have been installed, used, altered, modified, damaged after delivery, or returned with missing components may not be eligible for return unless the item arrived damaged, defective, incomplete, or incorrect, or applicable law requires otherwise.
2. HOW TO REQUEST A RETURN
To request a return, contact us at:
Email: support@rvpartsgiant.com
Phone: +1 (833) 822-6737
Please include:
• Your order number;
• The item you wish to return;
• The reason for the return; and
• Photographs when the item is damaged, defective, incomplete, or incorrect.
Approved returns must be sent to:
Blackseries RV Inc.
RV Parts Giant Returns
2072 W 11th St
Upland, CA 91786
United States
Do not send an item back without first receiving return authorization and return instructions from us. Unauthorized returns may be refused or returned to the sender.
3. RETURN SHIPPING
For eligible returns from addresses within the contiguous United States, RV Parts Giant will provide a prepaid return shipping label at no cost to the customer.
The customer is responsible for securely packaging the item and delivering the package to the carrier identified on the return label.
Original shipping, freight, expedited shipping, liftgate, inside-delivery, or other delivery charges are non-refundable unless:
• The item arrived damaged or defective;
• The wrong item was shipped;
• The return resulted from an error by RV Parts Giant; or
• Applicable law requires otherwise.
Returns from Alaska, Hawaii, U.S. territories, or international destinations may have different return-shipping arrangements. Please contact us before returning an item from one of these locations.
4. RESTOCKING FEES
We do not charge a restocking fee for an eligible return that complies with this policy.
Items returned in a condition that does not meet the requirements above may be refused or may receive a reduced refund based on the loss in value. We will notify you before making any deduction.
5. DAMAGED, DEFECTIVE, INCOMPLETE, OR INCORRECT ITEMS
Please inspect your order promptly after delivery.
Contact us as soon as possible at support@rvpartsgiant.com if your item:
• Arrived damaged;
• Is defective;
• Is missing components; or
• Is different from the item you ordered.
Please include your order number and clear photographs of:
• The item;
• The outer packaging;
• The shipping label;
• Any visible damage; and
• The freight delivery receipt, if applicable.
We request that visible shipping damage be reported within 72 hours after delivery so that we can begin a carrier investigation promptly. This requested reporting period does not reduce any non-waivable warranty or consumer right.
After reviewing the information, we may arrange an appropriate resolution, which may include:
• Replacement parts;
• A replacement product;
• Repair;
• Return authorization; or
• A refund.
There will be no return-shipping charge for an item confirmed to be damaged, defective, incomplete, or incorrectly shipped.
Do not discard the item or its packaging until we confirm that it is no longer needed for inspection or return.
6. NON-RETURNABLE ITEMS
The following items are not eligible for return unless they arrived damaged, defective, incomplete, or incorrect, or applicable law requires otherwise:
• Custom-made or personalized products that were clearly identified as non-returnable before purchase;
• Special-order products clearly identified as non-returnable before purchase;
• Products that have been installed, used, altered, modified, or damaged after delivery;
• Products missing material original parts, accessories, manuals, or packaging;
• Gift cards;
• Hazardous materials, flammable liquids, gases, or other products that cannot legally or safely be returned through an available shipping carrier; and
• Items clearly marked “Final Sale” on the product page before the order is placed.
Please contact us before purchasing if you have questions about whether a specific item is returnable.
7. SALE AND DISCOUNTED ITEMS
Regular sale and discounted items are eligible for return under this 30-day return policy.
Sale or discounted pricing does not, by itself, make an item non-returnable.
Only an item clearly identified as “Final Sale” on the product page before the order is placed is non-returnable, subject to applicable law and the damaged, defective, incomplete, or incorrect-item protections described above.
8. EXCHANGES
We do not process direct exchanges.
To obtain a different product, size, model, or variation, return the original eligible item and place a separate order for the replacement item.
9. REFUNDS
We will notify you after we receive and inspect your return.
When a return is approved, the refund will be issued to the original payment method within 10 business days.
Refunds generally include:
• The amount paid for the returned item; and
• Applicable sales tax.
Original shipping, freight, expedited shipping, liftgate, inside-delivery, or similar delivery charges are not refundable unless:
• The return resulted from an error by RV Parts Giant;
• The item arrived damaged, defective, incomplete, or incorrect; or
• Applicable law requires otherwise.
Banks and payment providers may require additional time to post the refund to your account. If more than 15 business days have passed since we confirmed that your refund was approved, contact us at support@rvpartsgiant.com.
10. ORDER CANCELLATIONS
Contact us at support@rvpartsgiant.com as soon as possible if you need to cancel an order.
We cannot guarantee cancellation after an order has entered processing, has been transferred to a supplier, has been customized, or has shipped.
If an order cannot be canceled, it may be eligible for return under this policy.
11. SERVICES AND MEMBERSHIPS
Labor, repair, inspection, installation, maintenance, mobile-service call-out fees, appointments, memberships, and service plans are not physical products and are not governed by the physical-product return conditions above.
The applicable service page or written booking confirmation will state the cancellation, rescheduling, and refund terms before the service or membership is confirmed.
12. CONSUMER RIGHTS
Nothing in this policy limits any warranty, refund, replacement, or other consumer right that cannot lawfully be excluded or limited.
13. CONTACT US
For questions about returns, refunds, damaged products, or order cancellations, contact:
Blackseries RV Inc.
Owner and operator of the RV Parts Giant brand
2072 W 11th St
Upland, CA 91786
United States
Email: support@rvpartsgiant.com
Phone: +1 (833) 822-6737
Website: www.rvpartsgiant.com