ICECO backs its 12V fridges with one of the longer compressor warranties in the portable fridge market. Here's what it covers, how to register and how to make a claim, using ICECO's own published terms.
What the warranty covers
| Part | Coverage |
|---|---|
| Compressor | 5 years |
| All other parts and accessories | 1 year |
ICECO's FAQ puts it as a 5-year warranty on the SECOP compressor and 1 year for other parts. Its owner's manuals say the same, and its policy page describes 12-month local warranty service plus the 5-year compressor warranty.
In practice, the compressor is the expensive heart of the fridge and is covered for 5 years. Fans, control boards, sensors, lids, handles and power cords fall under the 1-year cover.
What isn't covered
ICECO doesn't publish a long list of exclusions, but its manuals and policies note:
- Damage caused by the customer is not covered.
- Using accessories ICECO doesn't recommend can invalidate the warranty.
- Failures from ignoring the manual, such as connecting AC and DC power at the same time, which ICECO warns can burn out a control module.
Follow the ventilation and power guidance in the manual and keep your proof of purchase.
Registering your fridge
ICECO has a product registration form on its website. ICECO doesn't say registration is required for warranty cover, but registering records your purchase date and serial number, which makes any later claim faster.
How to make a claim
- Note your model, serial number and any error code on the display. Our error codes guide lists what each code means.
- Find your order number and proof of purchase. ICECO asks for the order number first.
- Contact ICECO support. ICECO's manual lists +1 (888) 606-1046, Monday to Friday, 9am-6pm Pacific.
- Have photos or video of the fault ready. A short video of the display and the compressor trying to start is very helpful.
Bought from RV Parts Giant? Contact us first with your order number. We'll help you work through the claim with ICECO.
Damaged in shipping
ICECO asks you to report shipping damage within 2 business days of delivery, with photos or video, your order ID and your name. If you bought from us, tell us within the same window. Also, if the box arrived on its side or upside down, let the fridge stand upright for 24 hours before switching it on.
Returns
For orders placed directly with ICECO, its policy allows returns within 30 days of delivery for unused items in the original packaging. Orders from RV Parts Giant follow our own returns policy.
Before you claim: quick checks
Many faults turn out to be power or settings problems. Before you claim, work through our ICECO not cooling troubleshooting guide and check your battery protection setting.
FAQ
Is the 5-year compressor warranty for every ICECO model?
ICECO states 5 years on the compressor and 1 year on other parts across its FAQ and its VL, VL Pro, GO and JP manuals. Check the manual for your model to confirm.
How does this compare with other brands?
See our comparisons: ICECO vs Dometic CFX3 and ICECO vs Engel.
Shop the full ICECO range at RV Parts Giant.