How We Do Business

Repair first

A camper that gets a $25 pair of window struts instead of a new window, or a $20 pair of bushings instead of a new suspension, stays on the road and out of the scrapyard. Most of our catalog exists so owners can fix what they have: replacement shocks, struts, bearings, locks, latches and hinges. Our guides tell you how to do the job yourself before they tell you to buy anything.

Where parts come from

• Genuine brand-name stock bought through the brand or its U.S. distributor, with the manufacturer's U.S. warranty. We are an authorized dealer for Victron Energy, Jackery and Renogy.
• Victron Energy products are stocked here, and warranty claims on Victron gear bought from us are handled through us.
• Named brands — Cruisemaster, ARK, Dometic, Wavian, Timken, Radflo — are the manufacturer's product, sold under their own name.
• RV Parts Giant-branded accessories are sourced from third-party manufacturers and sold under our name; where a listing doesn't name the maker, that is why.

We don't sell counterfeit or relabeled OEM parts. If a listing says "OEM", it is.

Fewer wrong shipments

A wrong-fit return is two shipments for nothing. The "Fits" line on our product pages, the free fitment check, and the Bilstein fitment finder exist to cut that. The 30-day return with a prepaid label means a wrong part comes back to stock rather than into a landfill.

Packaging and shipping

Orders ship from a single warehouse in Upland, CA, in the manufacturer's packaging where it's adequate, and in plain outer cartons where it isn't. We consolidate multi-item orders into one shipment when we can.

Power that replaces generators

A properly sized Victron solar and lithium system replaces hours of generator run time. We size systems honestly — what you can leave off is part of every sizing call — and we commission them so they perform as designed.

People

We're a small team in Upland, CA. The person on the phone is the person who ships the box. We don't run overseas support.